WIZ.AI, a Singapore-based AI-native leader in omnichannel customer engagement, today announced the launch of its first Large Language Model (LLM) that can be tailored for business verticals. This is the latest innovation in WIZ.AI's constant growth as an AI-native company since its founding in 2019. WIZ.AI's solutions automate hundreds of millions of customer interactions daily, serving over 200 businesses across diverse industries such as banking and finance, insurance, FMCG, e-commerce, telecom, and healthcare in more than 15 countries.

WIZ.AI's launch of their groundbreaking domain-specific LLM redefines AI as more than just an efficiency and cost-saving tool, positioning it as a business advisor that bridges the gap between humans and technology. By using a custom, business-focused LLM, companies can unlock a new library of interconnected, AI-powered workflows. This promises to shape the future of work, with AI sitting alongside humans as a co-pilot. By having bespoke LLMs, businesses can fully embrace AI and use it to revolutionize their operations, propelling industries to new heights.

A First-of-its-Kind Enterprise LLM (LLM)

WIZ.AI's LLMs, unlike general-purpose models, are designed for specific business verticals. Tailor-made LLMs excel in automated dialogues, tasks, intelligent assistance, and provide insights from proprietary data. They turn raw, industry-specific data into valuable information, allowing AI to work effectively alongside humans. Bots can identify critical role-related tasks, provide professional assistance, and automate business-specific processes.

Domain-specific LLMs by WIZ.AI provide enterprises with many key benefits that general purpose LLMs do not, namely:

1. Reliability: WIZ.AI LLM offers enterprises a professional and accurate company-specific LLM, quickly updating frequently requested information and proprietary or brand-based information for optimal accuracy and timeliness.

2. Domain Focus: Data that resides within the LLM are customized to specific industries or businesses. By having a bespoke LLM, businesses can quickly deploy AI solutions in multiple diverse scenarios, from internal employee onboarding to addressing customer queries.

3. Data Security: WIZ.AI's unique, in-house LLMs are exclusive to each specific customer, providing enhanced data confidentiality and security. This approach safeguards corporate clients' sensitive information and business secrets, preventing information leakage and security risks.

4. Intelligence and Analytics: Localized, custom LLMs can harness more nuanced insights from unstructured data including test and voice, because it understands your specific business context better. You gain a deeper understanding of customer needs, market dynamics, and potential opportunities for growth.

How WIZ.AI's LLM impacts industries: An FMCG use case

WIZ.AI's LLM can impact industries on several levels beyond the customer engagements it automates. Take the FMCG industry for example, by adopting a more proactive outreach approach for the client, WIZ.AI Talkbots helped upsell more stock-keeping units (SKUs). LLM enhanced accuracy in order-taking conversations while keeping it human-like, which greatly reduced the man-hours spent visiting clients for order-taking.

The order-checking process also benefits from WIZ.AI's LLM, as it automatically reviews client feedback during dialogues and triggers re-confirmation to ensure accurate deliveries. Additionally, the deeper insights gleaned from unstructured dialogue data enable FMCG customers to improve their product and procurement processes. This comprehensive solution not only helps avoid SKU stockouts but also enhances gross merchandise value (GMV).

Empowering AI transformation

WIZ.AI aims to transition businesses from digital transformation to intelligence transformation, focusing on leveraging AI to automate complex tasks, improve decision-making processes, and integrate AI-driven analytics and insights for strategic planning and operational efficiency. By providing solutions in a Model-as-a-Service format, WIZ.AI makes its AI-based products more accessible to businesses of all sizes.

"The future of work is one where AI acts as a co-pilot, working seamlessly alongside humans. With our bespoke LLMs, businesses can fully embrace AI's potential, revolutionizing their processes and propelling industries forward. Our vision is to create a world where customized AI solutions empower businesses to make smarter decisions, automate complex tasks, and drive meaningful insights." shares Jennifer Zhang, CEO and co-founder of WIZ.AI.

This future is within reach, and promises to truly transform Southeast Asia – a breakthrough transformation driven by artificial intelligence.

More about WIZ.AI

WIZ.AI, a Singapore-based global leader in conversational voice AI, revolutionizes B2C communication with its cutting-edge, hyper-personalized, omnichannel customer engagement solutions. Driven by a talented local tech team, WIZ.AI's intelligent platform facilitates over a hundred million automated customer interactions hourly, enabling exceptional customer service and strong business ROI. With a growing international presence, the company caters to over 200 clients from a wide range of industries, across 15 nations, with Fortune 500 companies and unicorn start-ups accounting for 60% of its clientele.

Circles, the leading global digital telco and consumer company, won two prestigious awards from the Asian Telecom Awards 2023. The award recognises the remarkable achievements and initiatives of Asia's leading telco companies.

The Travel Product of the Year was awarded to Circles' digital telco, Circles Life Singapore's travel lifestyle app, Jetpac. Launched in 2022 to provide greater convenience and experience to post-COVID travellers, Jetpac promises travel freedom for all with its fuss-free e-sim activation, unbeatable global roaming rates and travel perks. Within 4 months of launch, Jetpac achieved more than 10x growth in sign-ups, of which, more than 50% were new customers.

The second award, Marketing & Brand Initiative of the Year, was awarded to Circles Life Australia for its 'Big Freeze' campaign. When several leading national telco operators raised their mobile plan prices, Circles Life did the 'untelco' thing and froze their prices for 18 months to help the everyday Australians adapt to the rising cost of living without compromising on their digital experiences. Through the campaign, Circles Life saw a 28% increase in sales, including a significant spike in new customers from the leading telcos.

Abhishek Gupta, co-founder of Circles said, "We are honoured to receive two accolades from the Asian Telecom Awards 2023. This recognition is a strong testament that we are delivering the digital telco experiences that people want and need. It also reflects our agility in rapidly bringing innovative services that deliver greater convenience and value to our customers."

"We are pleased to confer Circles' digital telco two Asian Telecom Awards. Circles' innovative and customer-centric marketing approach has truly set them apart from the competition, and it's no surprise they've earned the Marketing & Brand Initiative of the Year and the Travel Product of the Year awards. We can't wait to see what they come up with next," says Tim Charlton, Publisher and Editor-in-Chief, Asian Telecom Magazine.

Schindler has equipped the new CapitaSpring skyscraper, one of Singapore’s tallest and greenest buildings, with its latest innovations in vertical mobility, including 25 elevators with Schindler PORT technology for better transit management.

Schindler elevators transport people throughout the offices and serviced apartments of the 51-storey integrated development that is located in Singapore’s financial district. Throughout CapitaSpring, facial recognition and QR code turnstiles have been integrated for a touchless user experience, and the Schindler PORT transit management solution optimizes travel time in the building, while making it more user and eco-friendly. In addition, autonomous cleaning robots connect to the building’s elevators and turnstile systems.

The iconic landmark, designed by Bjarke Ingels Group in collaboration with Carlo Ratti Associati, has not just redefined Singapore’s skyline but also sets a new benchmark for office space due to its design integrating a “green oasis” botanical promenade, perched 100 meters above the ground. The building is a recipient of the Building and Construction Authority (BCA) Green Mark Platinum Award – one of the highest sustainability accolades that can be achieved in Singapore.

“This is an exciting project for us in Singapore, a place where the sustainability of existing and new buildings has become a top priority,” said Robert Seakins, responsible for Asia-Pacific on Schindler’s Group Executive Committee. “Schindler technology is a key contributor to the seamless, efficient, and safe movement of people throughout this landmark building.”

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators and related services. Schindler mobility solutions move more than 1.5 billion people every day all over the world. Behind the company's success are over 69,000 employees in more than 100 countries.

Huobi announced the launch of a new program: Huobi OTC Desk. Huobi's OTC Desk is safe and secure, offering low spreads and zero processing fees. These services aim to increase payment methods and help minimize users’ transaction costs.

Huobi OTC provides fast payment processing and competitive prices for users around the world. For example, USD transactions are typically paid within 1 hour and the trading pair is USDT/USD- USDT/USD, spreads can go as low as 0.0001. It also does not charge any transaction fees. The price shown to clients is the 'all-inclusive' price.

The minimum trade amount for offline OTC transactions is $100,000 worth of assets. For transaction sizes over $100,000, quote trading is supported through the exclusive trading chat room.

Currently, Huobi OTC Desk supports bulk deposits and withdrawals of fiat currencies consisting of: US dollar(USD), Euro, Great Britain pound(GBP), Australian dollar(AUD), Canadian dollar(CAD), Swiss franc(CHF), Hong Kong dollar(HKD), Japanese yen(JPY), Singapore dollar(SGD), and USDT/USDC transactions.

If the investors’ bank has restrictions and doesn’t allow crypto related wire payments, the OTC Desk program will provide a proprietary virtual account solution (for USD only).

The services are not only suitable for individual investors or traders, but also Fund Management Institutions, Asset Management Institutions, Family Offices, Crypto Exchanges, Quantitative Trading Institutions, and High-Net-Worth Individuals.

The Business Manager of Huobi OTC Desk shared, "As the crypto market continues to grow, mainstream cryptocurrencies such as Bitcoin and Ethereum have gained popularity in mainstream institutional portfolios. Huobi OTC Desk will help professional investors purchase or sell a block quantity of cryptocurrencies in real-time, which can reduce the risk of market slippage, allow for competitive quotations, and increase operational efficiency”.

About Huobi OTC Desk

HuobiPay UAB, a registered Virtual Currency Exchange Operator and Depository Virtual Currency Wallet Operator with the Register of Legal Entities of Lithuania, offers a secure and professional over-the-counter (OTC) desk that allows institutional clients and high net-worth individuals to purchase or sell a number of cryptocurrencies in real-time. This helps reduce the risk of market slippage, offer competitive quotations, and optimize capital efficiency.